NeuroBlock OS

Focus & app blocking for a calmer digital life.

This is the official support page for NeuroBlock OS.

Contact Support

Email Support

Get help directly from our team

support@neuroblockos.app

FAQ & Troubleshooting

Find answers to common questions

View FAQs →

Report Issues

Quick links for specific issues:

→ Report a Bug → Subscription Issue

Frequently Asked Questions

Find quick answers to common questions about NeuroBlock OS

In-App Purchases & Subscription Help

Restoring Purchases:

Open NeuroBlock OS and go to Settings → Subscription
Tap "Restore Purchases" and wait for confirmation
Ensure you're signed into the correct Apple ID
Restart the app if purchases don't appear immediately

Before Contacting Support:

Verify your internet connection is stable
Check that you're signed into the same Apple ID
Allow up to 24 hours for purchases to fully process
Take a screenshot of your purchase receipt from Apple

Still having issues? Contact support with your purchase receipt and a description of the problem.

Focus Sessions & App Blocking Issues

Common Solutions:

Grant Screen Time permissions: Settings → Screen Time → NeuroBlock OS
Disable Low Power Mode which can interfere with focus sessions
Ensure app is updated to the latest version
Check that your device isn't in Do Not Disturb mode
Restart your device to clear any temporary glitches

If Blocking Isn't Working:

Verify the apps/websites are added to your block list
Check that blocking is enabled for the current time period
Confirm focus mode is active (not paused)
Review any exceptions you may have set

If issues persist, contact support with details about when the problem occurs and what you were trying to do.

Contact NeuroBlock OS Support

We're here to help! Whether you have questions about features, need help troubleshooting, or want to report a bug, we'd love to hear from you. Our support team typically responds within 24 hours.

Email Support

support@neuroblockos.app